# FullKit support

Help with FullKit, the gun inventory, ammo tracker and range log app for iPhone and Android.

## Contact

Email support@fullkitapp.com. Tell us your phone model and what you were doing when the problem happened.

Please do not send serial numbers or photos of your collection. We never need them to help you, and we cannot see your log.

## Support questions

### How do I contact FullKit support?

Email support@fullkitapp.com. Please do not send serial numbers or photos of your collection. We never need them to help you.

### How do I move my log to a new phone?

In Settings, under Your data, choose Export and set a password. Move the file to the new phone and choose Import. If you subscribe to Shooter's Network, you can instead turn on sync and add the new phone by scanning a QR code.

### I lost my sync recovery code. Can you recover my log?

No. The log is encrypted with a key that only your devices hold, so we cannot read or recover it. If you still have a phone with the log on it, you can show the code again or make a new one from the sync screen. If you lose the code and every device, the server copy cannot be opened.

### How do I cancel or manage Shooter's Network?

Subscriptions are billed by Apple or Google. In FullKit, open Settings, then Shooter's Network, then Manage subscription to open the store's subscription page. The app itself cannot cancel or refund a purchase. If the subscription ends, your log stays on your phone.

### How do I restore my purchase on a new phone?

Open Settings, then Shooter's Network, and choose Restore purchase. Use the same App Store or Google Play account that bought the subscription.

### How do I delete my data?

In Settings, choose Delete all data. This erases the log on that phone. If you use Shooter's Network, turn on "Also delete from the server" to erase the server copy as well, or use Delete server data on the Shooter's Network screen.

### Does FullKit need a signal at the range?

No. Logging strings, counting rounds and measuring groups all work with no signal. Online features such as weather step aside and you can enter the values by hand.

### Why did FullKit ask for notification permission?

Only for cleaning and battery reminders, and only when you turn a reminder on. Reminders are scheduled on your phone and never name a firearm.

More answers: https://fullkitapp.com/index.md. Privacy policy: https://fullkitapp.com/privacy.md. Terms of use: https://fullkitapp.com/terms.md